8/23/2013 - Bogus Debitcard phone calls
We have phone calls from several customers this morning that there are receiving phone calls stating that their debit cards have been deactivated and requesting them to enter their card number to reactivate their cards. These phone calls so far have to been to cell phone numbers, not land lines. These calls are NOT initiated by our Fraud Service, and it appears to be a scam to collect card information. If you get such a call it is not from Bank of Pontiac nor an affiliate of Bank of Pontiac.
6/8/2013 - Bogus Debitcard phone calls
We are receiving reports of bogus phone calls to debit card users telling them that their debit cards have been compromised/deactivated. Some users were being told that
they didn’t have sufficient security on their card to make internet transactions. The phone number referenced (973-448-2000) is a known scam number. If you get such a call it is not from Bank of Pontiac nor an affiliate of Bank of Pontiac.
5/1/2013 - Bogus "Failed Wire Transfer emails"
Do no not be fooled by the latest email scam regarding "Failed Wire Transfers." Criminals are sending out emails to users with the folowing similar text.
The Wire transfer , recently sent from your bank account , was not processed by the FedWire Transfer details attached to the letter.
This service is provided to you by the Federal Reserve Board. Visit us on the web at website
To report this message as spam, offensive, or if you feel you have received this in error, please send e-mail to email address including the entire contents and subject of the message. It will be reviewed by staff and acted upon appropriately"
Unfortunately, the file that is attached contains a Trojan program designed to compromise your computer. Do not open these emails, it is best to delete them. We do not, as rule, email with regards to wire transfers.
12/5/2012 - Phishing and Vishing Emails During the Holiday Season
During the holiday season, cyber criminals aggressively create new ways to steal money and personal information. Scammers use many techniques to fool potential victims, including conducting email and texting schemes posing as financial institutions. None of our customers have reported any of these scams but other banks have reported scam attempts:
• A customer received a text message stating that her online banking password had been reset – the message did not reference her bank name. A link and phone number were provided in the text if she did not request the reset. When the user contacted the number provided, she was asked for a credit card number.
• A customer received an email notice not referencing his financial institution but noting that his Neteller (NetTeller was misspelled throughout the email) profile needed to be updated for security purposes and to avoid interruption. There was a link provided in the email that would have enabled malware if selected.
10/17/2012 - Phishing Emails from firstname.lastname@example.org:
We are receiving reports of phishing emails being sent from what appears to be a NetTeller email address customer _service @cm.netteller.com with the subject line of NetTeller Watch Notice. These are bogus emails trying to get customers to click on the embedded NetTeller access link. These emails are not coming from NetTeller. Should you receive such an email, DO NOT to click on the link. It is recommended to permanently delete the email.
10/12/12 - Smartphone Users Should be Aware of Malware Targeting Mobile Devices and Safety Measures to Help Avoid Compromise
The IC3 has been made aware of various malware attacking Android operating systems for mobile devices. Some of the latest known versions of this type of malware are Loozfon and FinFisher. Loozfon is an information-stealing piece of malware. Criminals use different variants to lure the victims. One version is a work-at-home opportunity that promises a profitable payday just for sending out e-mail. A link within these advertisements leads to a website that is designed to push Loozfon on the user’s device. The malicious application steals contact details from the user’s address book and the infected device’s phone number.
FinFisher is a spyware capable of taking over the components of a mobile device. When installed the mobile device can be remotely controlled and monitored no matter where the Target is located. FinFisher can be easily transmitted to a smartphone when the user visits a specific web link or opens a text message masquerading as a system update.
Loozfon and FinFisher are just two examples of malware used by criminals to lure users into compromising their devices.
Safety tips to protect your mobile device:
- When purchasing a smartphone, know the features of the device, including the default settings. Turn off features of the device not needed to minimize the attack surface of the device.
- Depending on the type of phone, the operating system may have encryption available. This can be used to protect the user’s personal data in the case of loss or theft.
- With the growth of the application market for mobile devices, users should look at the reviews of the developer/company who published the application.
- Review and understand the permissions you are giving when you download applications.
- Passcode protect your mobile device. This is the first layer of physical security to protect the contents of the device. In conjunction with the passcode, enable the screen lock feature after a few minutes of inactivity.
- Obtain malware protection for your mobile device. Look for applications that specialize in antivirus or file integrity that helps protect your device from rogue applications and malware.
- Be aware of applications that enable geo-location. The application will track the user’s location anywhere. This application can be used for marketing, but can also be used by malicious actors, raising concerns of assisting a possible stalker and/or burglaries.
- Jailbreak or rooting is used to remove certain restrictions imposed by the device manufacturer or cell phone carrier. This allows the user nearly unregulated control over what programs can be installed and how the device can be used. However, this procedure often involves exploiting significant security vulnerabilities and increases the attack surface of the device. Anytime an application or service runs in “unrestricted” or “system” level within an operation system, it allows any compromise to take full control of the device.
- Do not allow your device to connect to unknown wireless networks. These networks could be rogue access points that capture information passed between your device and a legitimate server.
- If you decide to sell your device or trade it in, make sure you wipe the device (reset it to factory default) to avoid leaving personal data on the device.
- Smartphones require updates to run applications and firmware. If users neglect this, it increases the risk of having their device hacked or compromised.
- Avoid clicking on or otherwise downloading software or links from unknown sources.
- Use the same precautions on your mobile phone as you would on your computer when using the Internet.
If you have been a victim of an Internet scam or have received an e-mail that you believe was an attempted scam, please file a complaint at www.IC3.gov.
12/01/2011 - ACH "Not Processed" Alert:
With the holiday shopping season upon us, the FBI Denver Cyber Squad would like to advise citizens of a new spear phishing campaign involving personal and business bank accounts, financial institutions, money mules, and jewelry stores. The campaign involves a variant of the “Zeus” malware called “Gameover.” The spam campaign is pretending to be legitimate e-mails from the National Automated Clearing House Association (NACHA), advising the user there was problem with the ACH transaction at their bank and it was not processed. Once they click on the link they are infected with the Zeus or Gameover malware, which is able to key log as well as steal their online banking credentials, defeating several forms of two factor authentication.
After the accounts are compromised, the perpetrators conduct a Distributed Denial of Service (DDoS) attack on the financial institution. The belief is the DDoS is used to deflect attention from the wire transfers as well to make them unable to reverse the transactions (if found). A portion of the wire transfers (not all) are being transmitted directly to high-end jewelry stores, wherein the money mule comes to the actual store to pick up his $100K in jewels (or whatever dollar amount was wired).
Investigation has shown the perpetrators contact the high-end jeweler requesting to purchase precious stones and high-end watches. The perpetrators advise they will wire the money to the jeweler’s account and someone will come to pick up the merchandise. The next day, a money mule arrives at the store, the jeweler confirms the money has been transferred or is listed as “pending” and releases the merchandise to the mule. Later on, the transaction is reversed or cancelled (if the financial institution caught the fraud in time) and the jeweler is out whatever jewels the money mule was able to obtain.
Consumers need to be cautious of opening communications from senders that would not normally send you e-mail or are not from the normal sender e-mail address.
If you receive any such messages, please contact Bank of Pontiac immediately at (815) 844-6155.